Privacy & Cookie Policy (ZA)
Maison Amare
Last updated: 10th November 2025
1. Introduction
Maison Amare (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy & Cookies Policy explains how we collect, use, store, and protect your personal information when you visit maisonamare.co.za, make a purchase, or interact with our services.
By using our website, you agree to the practices described below.
2. Information We Collect
We collect information in the following ways:
2.1 Information You Provide
When you:
- Create an account
- Place an order
- Complete checkout
- Contact us
- Subscribe to newsletters
We may collect:
- Your name and surname
- Email address
- Phone number
- Billing and delivery address
- Order information
- Payment details (processed securely by our payment partners – we do not store card numbers)
2.2 Information Collected Automatically
When browsing our site, we automatically collect:
- IP address
- Device type
- Browser type
- Pages viewed
- Time spent on pages
- Cookies and tracking data
This helps us improve our website, enhance security, and understand customer behaviour.
2.3 Third-Party Data
We may receive information from:
- Payment gateways
- Courier integration partners
- Marketing platforms (e.g., Meta, Google)
- Fraud-prevention tools
3. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Communicate order updates
- Deliver customer support
- Improve our website and user experience
- Send marketing communications (only if you opt-in)
- Comply with legal and tax requirements
- Detect and prevent fraud
4. Sharing Your Information
We do not sell your personal information.
We may share your information only with trusted service providers necessary to run our business, such as:
- Payment processors
- Courier and logistics partners
- Email marketing platforms
- Website hosting and security providers
- Analytics and advertising tools (Google, Meta, etc.)
Each provider is only given the information needed to perform their function and must keep your data confidential.
5. Data Storage & Security
We store personal information securely using encrypted systems and industry-standard safeguards to protect against loss, misuse, or unauthorized access.
Your data is stored on secure servers that comply with:
- POPIA (South Africa)
- GDPR principles where applicable
6. Cookies Policy
Cookies are small files stored on your device to help our website function properly. We use the following types of cookies:
Essential Cookies:
Required for checkout, cart, and site functionality.
Performance Cookies:
Help us understand how visitors use the site (Google Analytics).
Functional Cookies:
Remember your preferences.
Marketing Cookies:
Used for personalised advertising (Meta Pixel, Google Ads, etc.).
Managing Cookies
You can manage or disable cookies via your browser settings. However, disabling essential cookies may affect website functionality (e.g., checkout may not work).
7. Your Rights
Under South Africa’s POPIA law, you have the right to:
- Access your personal data
- Correct or update information
- Request deletion of your data (unless legally required to keep it)
- Opt out of marketing communications
- Withdraw consent at any time
Requests can be made via email.
8. Email Marketing & Communications
If you subscribe to our newsletter or updates, we may send:
- Promotions
- New product launches
- Announcements
You can unsubscribe at any time using the link in any email.
9. Payments
We use secure third-party payment partners. Maison Amare does not store your credit card information.
10. Links to Other Websites
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites.
11. Updates to This Policy
We may update this policy occasionally. Changes will be posted on this page with the updated date at the top.
12. Contact Details
For privacy questions or data requests, contact:
Maison Amare
Email: info@maisonamare.co.za
Website: https://www.maisonamare.co.za